Frequently Asked Questions

❓ How do I book an appointment?

You can book anytime using our online scheduler. Just click the "Book Now" button to view services, pricing, and availability.

❓ Do you accept walk-ins?

We are by appointment only to ensure every client gets dedicated time and attention. Same-day appointments may be available—check our booking link for the latest openings.

❓ What is your cancellation policy?

We require 24 hours’ notice for cancellations or reschedules. Cancellations made with less than 24 hours' notice will result in a loss of deposit.

❓ What happens if I miss my appointment?

No-shows are subject to a 20% charge of the missed appointment. We send email and text reminders to help you keep track!

❓ Are gift cards available?

Yes! Gift cards are available online and in person. When purchased online, recipients receive a unique code via email that can be used during booking.

❓ What skincare line do you use?

We proudly carry our own luxury botanical skincare line, carefully curated for all skin types. Ask your esthetician about custom recommendations after your treatment.

❓ How should I prepare for my facial or lash appointment?

Come with a clean face—no makeup or heavy skincare. If you’re getting a lash service, avoid oil-based products for 24 hours before your appointment.

❓ Are your PMU artists licensed?

Yes! Our permanent makeup services are performed by licensed tattoo artists who are also trained estheticians—ensuring safe, natural-looking, and skin-conscious results.

❓ How long do lash extensions last?

Lash extensions typically last 2 to 3 weeks before a fill is recommended. With proper aftercare—like avoiding oil-based products, keeping them clean, and not rubbing your eyes—they can stay looking full and beautiful longer.

For best results, we recommend booking regular fills every 2 to 3 weeks to maintain your lash line and keep your set looking fresh.

❓ What is a lash lift and tint?

A lash lift is a semi-permanent treatment that lifts, curls, and enhances your natural lashes—giving them a longer, fuller appearance without extensions. A tint is added to darken the lashes, creating a mascara-like effect that lasts for weeks.

It’s perfect for anyone who wants a low-maintenance lash routine with no daily curling or mascara. Results typically last 6–8 weeks, depending on your lash cycle and aftercare.

❓ What is dermaplaning?

Dermaplaning is a gentle, non-invasive exfoliation treatment that uses a sterile surgical blade to remove dead skin cells and peach fuzz (vellus hair) from the surface of the skin.

This treatment leaves your skin incredibly smooth, radiant, and better able to absorb skincare products. It also creates a flawless canvas for makeup application.

Dermaplaning is safe for most skin types and has no downtime, making it a client favorite for an instant glow.

❓ Do you provide aftercare for permanent makeup?

Yes! At The Betty Brow Co., we provide complete aftercare instructions and a take-home kit with every permanent makeup service. Proper aftercare is essential to ensure optimal healing and long-lasting results.

We’ll walk you through everything you need to know—what to expect, what to avoid, and how to care for your skin in the days following your procedure. You’ll leave fully informed and supported every step of the way.

✨ Healthy healing = beautiful results!

❓ Do you provide numbing for permanent makeup services?

Yes! We use a topical numbing agent before and during all permanent makeup procedures to ensure your comfort throughout the entire service. Most clients report feeling minimal to no discomfort thanks to our careful application process.

Your comfort and safety are our top priorities—so you can relax while we focus on delivering beautiful, natural-looking results.

❓ Can I get a BioRePeel in the summer?

Yes! BioRePeel is safe to receive year-round, including in the summer. Unlike traditional chemical peels, BioRePeel is a no-downtime, non-photosensitizing peel, meaning it won’t make your skin more sensitive to sunlight when proper aftercare is followed.

It’s an excellent option for treating acne, texture, dullness, and fine lines even during warmer months—just be sure to wear SPF daily and follow your esthetician’s post-treatment recommendations.

✨ Summer-safe, glow-approved!