Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

We require a minimum of 24 hours’ notice for all appointment cancellations or reschedules. Cancellations made with less than 24 hours’ notice will result in the loss of your deposit.

We appreciate your understanding as this allows us to better serve all of our clients.

No-shows

We kindly ask that all clients respect our time and appointment schedule. No-shows are subject to a 20% charge of the missed appointment total. To help prevent missed appointments, we provide automated reminders via text and email in advance.

Thank you for your understanding and continued support.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!